As per SPF-5739 , your service has been provisioned on 15-02-08.

Request you to follow the following procedure for any Changes / Assistance / Technical Problems.

1. Log the complaint with IDC Response by putting mail to IDC response about the problem. Pls also

provide the Group Mail ID where the confirmation of call Logged can be mailed by IDC response.

The number and mail id are as below.

IDC Operation Helpdesk:- +91 22 30371444

Email ID:- idc.response@relianceada.com

2. Incase the problem is not rectified in stipulated time, you can escalate to Mr. Lalitendu Samantaray

in IDC.

Level II & III- Service Assurance Manager - Mr. Lalitendu Samantaray

Email ID:- lalitendu.samantaray@relianceada.com

Landline:- +91 22 30371549

Mobile:- +91 9322662133

3. Incase the problem is not rectified in stipulated time, you can escalate to Mr. Arindam Bhattacharajee

in IDC.

Service Assurance Head - Mr. Arindam Bhattacharajee

Email ID:- Arindam.Bhattacharjee@relianceada.com

Landline:- +91 22 -30371541

Mobile:- +91 9322662169

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