As per SPF-5739 , your service has been provisioned on 15-02-08.
Request you to follow the following procedure for any Changes / Assistance / Technical Problems.
1. Log the complaint with IDC Response by putting mail to IDC response about the problem. Pls also
provide the Group Mail ID where the confirmation of call Logged can be mailed by IDC response.
The number and mail id are as below.
IDC Operation Helpdesk:- +91 22 30371444
Email ID:- idc.response@relianceada.com
2. Incase the problem is not rectified in stipulated time, you can escalate to Mr. Lalitendu Samantaray
in IDC.
Level II & III- Service Assurance Manager - Mr. Lalitendu Samantaray
Email ID:- lalitendu.samantaray@relianceada.com
Landline:- +91 22 30371549
Mobile:- +91 9322662133
3. Incase the problem is not rectified in stipulated time, you can escalate to Mr. Arindam Bhattacharajee
in IDC.
Service Assurance Head - Mr. Arindam Bhattacharajee
Email ID:- Arindam.Bhattacharjee@relianceada.com
Landline:- +91 22 -30371541
Mobile:- +91 9322662169
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