Information Required from Client :
1. Username
2. IntranetID
3. Email Address
Procedure for completion of task:
Create a Ticket for the task and open the ticket.
Step 1: Login to the server on which webmail is running.
Step 2: check if the user already exists in the list. run the following command
# grep -i <IntranetID> /etc/merce/dbusers/sqmailusers
Step 3: If the User exists verify with the client if it is not working.
Step 4: If the user exists and and client says it is not working then follow the trouble shooting steps.
Step 5: If the User does not Exists follow the following steps to complete this task.
Step 6: Note the permissions of the file /etc/merce/dbusers/sqmailusers by running the following command.
# ls -l /etc/merce/dbusers/sqmailusers.
-rw-r--r-- 1 root root 1005 Oct 17 11:11 sqmailusers
Step 7: take a RCS backup using
# ci -l /etc/merce/dbusers/sqmailusers
Please enter a proper comment while taking backup
It should contain the date and time of modification and reason for modification and name of person modifying.
Step 8: Open the file in vi and add the <IntranetID> in the end of the list.
# vi /etc/merce/dbusers/sqmailusers
Step 9: Save the file and exit vi
Use :x to save and exit.
Step 10: Check the permission and ownership of the file it should be same as noted in Step 6.
Step 11: Call the cleint to verify if the task was sucessfull.
Step 12: If the client confirms the task was sucessfull Send an email with the below given template.
If the ciient denies that the task was unsucessfull follow the troubleshooting steps.
Step 13: After Sending Email set the ticket for waiting for response.
Step 14: After confirmation from client over email that the task has been done close the ticket.
Template of mail for Task Starting.
From : Support@Starcomsoftware.com
TO: <Client>
CC: <Client Support Address> @starcomsoftware.com
Subject: TASK# <Ticket No> Remote Webmail Access Enabling for <UserID>, Opened
Dear <Client>,
Thanks for contacting us, Remote Webmail access for User with the following details will be enabled in < expected time >
Username: <Username>
IntranetID: <IntranetID>
Email Address: < Email Address>
We will notify you after the completion of the task.
Regards,
Support Team,
Starcom Software Pvt. Ltd.
Template of mail for Task completion
From : Support@Starcomsoftware.com
TO: <Client>
CC: <Client Support Address> @starcomsoftware.com
Subject: TASK# <Ticket No> Remote Webmail Access Enabling for <UserID> , Done
Dear <Client>,
Remote Webmail access for User with the following details has been enabled.
Username: <Username>
IntranetID: <IntranetID>
Email Address: < Email Address>
Requesting you to please confirm if the task has been completed.
Regards,
Support Team,
Starcom Software Pvt. Ltd.
Template of mail for Task closure
From : Support@Starcomsoftware.com
TO: <Client>
CC: <Client Support Address> @starcomsoftware.com
Subject: TASK# <Ticket No> Remote Webmail Access Enabling for <UserID> , Closed
Dear <Client>,
Ticket for Enabling Remote Webmail access for User with the following details has been closed after confirmation from you.
Username: <Username>
IntranetID: <IntranetID>
Email Address: < Email Address>
Thanks for contacting us.
Regards,
Support Team,
Starcom Software Pvt. Ltd.