Common Problems
1. Unable to access Internet
2. Unable to receive External Mails
3. Unable to send Mails
4. No Mail flow on server ( None of the user receiving mail ).
5. A particular mail to be undelivered/received
6. Unable to fetch mail from starcom public server / client's Mail hosting provider
7. A message is bounced when sending a mail.
8. A message is bounced when someone sent a mail.
9. Unable to see the desktop on a thick client
10. Unable to see panel on a thin client
11. Unable to find a file in the location he saved.
12. Unable to open a file from the file server.
13. Unable to add alias.
14. Unable to block access to proxy sites.
15. There is a delay in receipt of mails.
16. Unable to Download mails through VPN
17. Unable to connect to VPN
18. Unable to Browse Internet through VPN
19. Unable to access files through VPN
20. Unable to VPN access is slow.
21. Imap error/ server freezing
22. Compute server freezing/ slow working of applications
Common Operational Maintenance tasks.
1. Remote Access Enable
2. Remote Access Disable
3. Stopping Mail Flow
4. Starting Mail Flow
5. Allow access to a site through proxy
6. Block access to a site through proxy
7. Request for a log of mail
8. Request to generate a new VPN Key pair and configuration for a new User/Machine
9. Request to create a User
10. Request to add an Alias
11. Request to restore a file from backup
12. Request to restore a mail folder from backup
Common setup and maintenance tasks
1. Mtracks Installation
2. Mtracks to Merce conversion
3. Windows Compute Server Installation
4. Getting all services started on replacement server if main server goes down.
5. Creating new UUCP Queue on Starcom's Public server and on Mtracks.
6. Adding Multi domain supoort to an existing installation.